Most customers find what they need in The Access Group's MyAccess Portal straight away, with no wait time. If you need us to complete a specific questionnaire, our compliance team can help.
The MyAccess Portal
It is the quickest way to get what you need, as documents are available immediately. Before you raise a request, go to the MyAccess Portal.
You will find:
Certificates.
Policies.
Product fact sheets.
Security documentation.
Completed questionnaires
If you need us to complete a specific questionnaire, such as an ISO 13485 questionnaire, a Good Manufacturing Practice (GMP) validation, or a security and cyber risk assessment:
Contact support with details about your organisation and the context of your request.
Send us your questionnaire.
Our compliance team reviews and completes your questionnaire, using an approved library of responses and input from subject matter experts where needed. Our compliance team returns your completed questionnaire within 10 working days.
⚠️ Important: These requests can be complex and may require input from multiple specialist teams. Submit your questionnaire as early as possible if you are working to a deadline.
Quick reference
I need... | What to do |
Certificates or security documents. | Go to the MyAccess Portal. |
A compliance or security questionnaire completed. | Send us your questionnaire. |
An ISO 13485 questionnaire completed. | Send us your questionnaire. |
A GMP questionnaire completed. | Send us your questionnaire. |
A security or cyber risk assessment completed. | Send us your questionnaire. |
An urgent turnaround. | Tell us your deadline when you submit your request. |
Frequently asked questions
Can I get a faster turnaround?
Can I get a faster turnaround?
We complete requests as quickly as we can, but you should plan for up to 10 working days, particularly for detailed or technical questionnaires.
Some fields in my form do not apply to my product, what should I do?
Some fields in my form do not apply to my product, what should I do?
Tell us which fields don't apply when you submit your questionnaire, and we'll take it from there.
Can I get answers directly from the security or compliance team?
Can I get answers directly from the security or compliance team?
We handle all questionnaire and documentation requests through this process, so you receive accurate, consistent, and approved information.