We recognise from time to time, you may require support from our team of engineers. As long as you're a named support contact for your organisation you'll be able to raise new support cases.
🤓Tip: For more information on support contacts, please visit the dedicated page by clicking the Raising Support Cases link in the footer of the Customer Success Portal.
Before raising a case, don't forget to use our Digital Assistant to help answer your question. You'll find the icon 
in the bottom right of your screen. If you still need to raise a case, follow the steps below.
Navigate to the Customer Success Portal login page.
Click on I'm a Customer and log in to your account.
Click eLearning for you LMS and then Create a Case.
Enter a brief description to summarise the reason for the case.
Next, add more detailed information about the case. Provide as much detail as possible.
Upload any attachments to support your case.
Choose a Business impact from the options available.
Once you've completed both steps in the wizard, the support options available will be displayed. These will depend on your current Success Plan.
Your case will be raised to the Support Team. A confirmation message with your Case Number will be displayed on the next screen.
You can view your cases in My Cases. To view and update your Support Case at any time see this handy help guide.