Virtual accounts help maintain your site hierarchy and ensure the structure stays connected when staff are deactivated. They don’t appear in stats or reports, and you’re not charged for them. Below are some scenarios when a virtual account is put in place.
All sites will be set up and have an associated virtual account, which is used to position the site in the hierarchy.
When a staff member is deactivated, a virtual account may automatically be put in place so that the hierarchy does not disconnect.
Some users may be marked as virtual, so they don't show on the stats or reports.
Follow the steps below to mark or unmark an account as virtual in the Admin Tool.
Sign in to the Admin Tool.
Click Employees.
Search for the account and select it when it appears.
In the top right corner, tick or untick the Virtual tick box as required.
Scroll down and click Save.