CPL Learning

In this article, we explain what changes will happen to your support experience.

Your new support experience launches 26th January 2026

In this article, we introduce the Access Digital Assistant and guide you on how to use it to find answers to your help questions.

Get help with the Access Digital Assistant

In this article, we explain how to raise a support case when you need further help or a live agent isn't available.

Raise a support case via the Access Digital Assistant

This article explains how to subscribe for alerts on the Access Care Division status dashboard and how to unsubscribe from the alerts.

Register for alerts on the status dashboard

In this article, we explain how to navigate the status dashboard.

New status dashboard

In this article, we explain how to contact your customer success manager.

Contact your customer success manager

Find technical help and support with eLearning For You.

Support made simple in eLearning For You

Understand the level of support available to you for your products.

Customer Success Plans explained

The MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.

MyAccess Portal overview

You can add other people from your organisation to your support interaction.

Add colleagues to support interactions

Donna Parker

Asa MacLean

Find the right support resources for your needs.

Help & support

📃 Privacy Policy

Useful Links

Care Management Solutions

Find answers and get help from Intercom Support and Community Experts

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Customer Portal.

Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.