You can update usernames anytime, whether you need to change your own or a team member's. The steps are simple and depend on your access level.
Change your username
Update your username quickly from your account settings.
Sign in to your account.
Click your initials in the top right-hand corner.
Click Account.
In the Username field, type in a new username.
Click Update.
Change a staff member's username
With Admin Tool access, you can change another user’s username directly in their account details.
Sign in to the Admin Tool.
Click Employees.
Find the user in the list and click on their name to open their account details.
Scroll down and click User Details.
Amend the username as required and click Save.