If you notice certificates missing from your recent outstanding download, it may be due to one of the following reasons:
Learners completed the course less than 2 hours ago, so the certificates may not have been generated yet.
The certificates have already been downloaded by another user with access.
⚠️Important: The Download Outstanding Certificates feature only includes certificates that have never been downloaded, whether individually or as part of a bulk download.
What next?
If you need guidance on downloading a missing certificate individually or performing a bulk download of outstanding certificates, check out this handy help guide.