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My device remembers another account when trying to log in

In this article, we explain what to do if your device is remembering someone else's login details when you try to log in.

Donna Parker avatar
Written by Donna Parker
Updated over 2 weeks ago

In some workplaces, a shared computer, laptop, or tablet is provided to complete online training. When using shared devices, we'd advise against saving login credentials on these devices.
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If you are trying to log in to your eLearning For You account but someone else's login details have been saved, try the following;
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Reinstall the App

If using a tablet with the App installed, ask your administrator to uninstall and then reinstall the app. This will clear any saved login credentials.


Clear web browser

Ask your administrator to clear the cache of the web browser. You can find full instructions on your browser help pages.

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