You can deactivate and remove a site from the system by following the steps below. Make sure to complete all steps to ensure the site is fully removed.
Download and save records
Download and save any training data or certificates you may need to keep for your records.
Manage users
Transfer users to another site or deactivate the users at the site.
Update reports
Remove the site from the reports by removing it from any user groups it's included in.
Update course allocations
Remove the site from course allocations by removing it from any site-specific course allocation user groups.
⚠️Important: You'll need access to the Admin Tool to deactivate a site. Raise a new support case to request access.
Deactivate the site account
First, deactivate the site account.
Log in to the Admin Tool.
Click Sites.
Find the site you want to deactivate and uncheck the box next to its name.
Click Save.
Deactivate the virtual site account
Next, deactivate the virtual site account.
Click Employees.
Use the filter to select Site from the position options.
Find the Virtual Site account in the list and double-click to open it.
Uncheck the Active box to deactivate the account.
Remove site-specific hierarchy rules
Lastly, remove site hierarchy rules.
Make sure to delete or update any hierarchy rules related to the site to complete the process.