Frequently asked questions
Answers to our frequently asked course, content and learning questions
By Donna1 author11 articles
- What does the Care Certificate and workbook cover?In this article, we explain what's covered in the Care Certificate course and Care Certificate workbook.
- Can I query the content of an eLearning course?In this article, we explain what to do if you want to query the content of an eLearning course.
- Why has the Covid-19 course been archived?In this article, we explain why the Covid-19 course has been archived.
- Do you verify certificates?In this article, we explain more about verifying certificates.
- How often do you update your course content?In this article, we explain more about course versions and the process and frequency of updating our course content.
- Are your courses aligned with Skills for Health?In this article, we explain who are courses are endorsed by.
- Is the Care Certificate workbook available in other languages?In this article, we clarify if the Care Certificate workbook is available in other languages.
- Can you provide paper versions of your courses?In this article, we explain if we can provide our courses in a non-digital format.
- Why we're enhancing our online learning and phasing out inbuilt voiceovers?In this article, we delve deeper in to course accessibility and the reasons why we're phasing out inbuilt voiceovers in our courses.
- Does the new Health and Social Care induction affect the Care Certificate?In this article, we delve deeper into the new Health and Social Care Induction qualification and explain if it affects the Care Certificate.
- Can I speed up a course?In this article, we discuss why some courses have built-in pacing and what it means for course progress.