Courses
Access, navigate and allocate courses
By Donna1 author63 articles
Course information and common FAQs
All you need to know about course overviews, certifications, updates, and common FAQs.
Course allocation
Find out how to allocate and remove courses to individuals or groups of users
- Set up and manage automated course allocationsIn this article, we explain how to set up and manage existing course allocation user groups.
- Remove automatic course allocation rulesIn this article, we explain how to stop courses being automatically allocated to users.
- Manually allocate coursesIn this article, we explain how to manually assign courses and set up automated allocation rules.
- Remove coursesIn this article, we explain how to remove courses from individuals or groups of users.
- Remove courses in bulkIn this article, we explain how to remove a course from multiple users.
- Add a new course title to the available courses listIn this article we explain how to request a new course be added to your available courses list.
- Sample an eLearning courseIn this article, tell what to do if you want to try out a course you haven't had before.
Course resets
Manually reset courses, set up and manage course renewals
Course activity
Investigate course activity
Course completion
Everything you need to know about successfully completing eLearning courses
- Manually mark a course completeIn this article, we explain how to mark a course complete when the user has no need to compete the training.
- Check when a user's course was completedIn this article, we explain how to check when a course was completed.
- Set up training records to mark courses completeIn this article, we explain how to link training records to a course so that it automatically marks a course complete when added to accounts
Troubleshoot courses
Help with navigating, launching and completing courses
- Course not loadingIn this article, we explain what to do if a course isn't loading or is stuck.
- Courses have disappearedIn this article, we explain what to do if all your courses are missing from your account.
- Course not showing completeIn this article, we help you explore some reasons why a course may not be showing complete are doing it and what to do next.
- Reasons for a locked test section in a courseIn this article, we explain the different reasons why a course test section can appear locked or inaccessible.
- Why isn’t my e-Competency course showing as complete?In this article, we explain the reasons why an e-Competency course may not be showing complete.
- Completed course status not reflecting in the stats and reportsIn this article, we explain why a course completion status may not be reflecting on the stats or reports.
- Newly added course not available to completeIn this article, we explain some reasons why a newly added course may not be appearing on an account to complete.
- Unable to assign a course to userIn this article, we explain the common reasons why courses can’t be added to a learner’s account and what to do.
- Missing coursesThis article explains the common reasons why users may be missing courses and how to resolve them.
- Stuck on a course or test pageIn this article, we explain how to move past a course or test page when it is stuck or not loading.
- Course video stuck, frozen, or not loadingIn this article, we take you through the steps to overcome issues with videos that seem stuck, frozen, or not loading
- Course not launchingIn this article, we'll take you through some common reasons why a course won't launch and how to overcome this.
- Why has a course reopened?In this article, we explain the different reasons why a course can re-open for completion.
- Course test page frozen after failing itIn this article, we explain what to do if a course end test page freezes after failing it.
- Frozen or stuck e-Competency courseIn this article, we explain what to do if you're stuck in an e-Competency course.