Course resets
Manually reset courses, set up and manage course renewals
When are my courses due to renew?In this article, we explain when courses renew, how the renewal process works, and what to do if a course hasn’t re-opened as expected.
Resets
Learn how to manually reset courses
Reset coursesIn this article, we explain how to manage course resets.
Reset failed coursesIn this article, we explain the different ways you can reset failed courses.
Manage automatic failed course resetsIn this article, we take you through the steps to manage automatic resets for failed courses.
Reset the test section on a completed courseIn this article, we explain how to reset the test section only on a completed course.
Automatic renewals
Set up and manage course and training record renewals
Check the renewal frequency of courses and training recordsIn this article, we explain how to check the renewal period of courses and training records.
Course renewal notificationsIn this article, we explain how users get notified when a course is due to be completed.
Manage course and training record renewalsIn this article, we explain how to effectively manage course and training record renewals by adding, removing, or amending them.
An error message occurs when a new renewal is being addedIn this article, we explain what to do if an error occurs when adding a course or training record renewal.