Your company's settings determine if failed courses are reset automatically. If automatic resets are in place, you can re-attempt the end-test assessments normally within a few minutes of failing a course. Each company has a set number of automatic resets, and after that, an administrator or manager has to reset the test manually.
🤓Tip: If more than a few minutes have passed and your course still hasn't reset, try signing out and back in again to refresh your account.
System administrators can manage the number of automatic failed test resets by following this guide.
Reset a failed test
If you need a test unlocked and reset manually, you'll need to contact your system administrator or manager to do this for you.
📌Note: If you're an admin or manager, you'll need the reset failed courses permission to reset failed courses.
To manually reset a failed test for a user, follow the steps below;
Sign in to the platform.
Click Stats.
Click Descendant stats.
Use the search box in the top left to locate the user.
Use the bottom scroll bar to scroll until you find the course and its reset button.
🤓Tip: Point to any course icon with your cursor to display the course title.
Click Reset.
Reset with the Admin Tool
If you have Admin Tool access, you can also reset failed tests here.
Sign in to the Admin Tool.
Click Employee.
Search the user and click on their name.
Click Product.
Click Courses.
Find the failed course in the list, then click the toggle icon on the right.
Click Reset.
📌Note: Allow 2 hours for resets to reflect on your stats.