Adding courses to staff accounts in the Admin Tool is a key part of managing training. However, there are times when you may notice courses are greyed out in the pick list or find that you’re unable to assign them as expected.
The course is already allocated
If a course appears greyed out in the pick list, it usually means the staff member already has the course assigned.
To check which courses a user currently has, see: View a User’s Assigned Courses.
The course order needs to be updated
If the course doesn’t appear in your available options, or if there are no licenses left for that course, this could prevent you from assigning it.
In this case, please raise a support case so we can investigate and update your course allocation if needed.
An error message appears
If the course is visible but you receive an error when trying to add it, this may indicate a technical issue.
Raise a support case so our team can assist you.
Course resets and renewals
If the user needs to re-complete a course or is due for a renewal, see: Course Resets and Renewals Guide for more information.