CPL Learning

In this article, we explain what to do if a course isn't loading or is stuck.

Course not loading

In this article, we explain what to do if all your courses are missing from your account.

Courses have disappeared

In this article, we help you explore some reasons why a course may not be showing complete are doing it and what to do next.

Course not showing complete

In this article, we explain the different reasons why a course test section can appear locked or inaccessible.

Reasons for a locked test section in a course

In this article, we explain the reasons why an e-Competency course may not be showing complete.

Why isn’t my e-Competency course showing as complete?

In this article, we explain why a course completion status may not be reflecting on the stats or reports.

Completed course status not reflecting in the stats and reports

In this article, we explain some reasons why a newly added course may not be appearing on an account to complete.

Newly added course not available to complete

In this article, we explain the common reasons why courses can’t be added to a learner’s account and what to do.

Unable to assign a course to user

This article explains the common reasons why users may be missing courses and how to resolve them.

Missing courses

In this article, we explain how to move past a course or test page when it is stuck or not loading.

Stuck on a course or test page

In this article, we take you through the steps to overcome issues with videos that seem stuck, frozen, or not loading

Course video stuck, frozen, or not loading

In this article, we'll take you through some common reasons why a course won't launch and how to overcome this.

Course not launching

In this article, we explain the different reasons why a course can re-open for completion.

Why has a course reopened?

In this article, we explain what to do if a course end test page freezes after failing it.

Course test page frozen after failing it

In this article, we explain what to do if you're stuck in an e-Competency course.

Frozen or stuck e-Competency course

Donna Parker

Help with navigating, launching and completing courses

Troubleshoot courses

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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