Troubleshoot courses
Help with navigating, launching and completing courses
Course not loadingIn this article, we explain what to do if a course isn't loading or is stuck.
Courses have disappearedIn this article, we explain what to do if all your courses are missing from your account.
Course not showing completeIn this article, we help you explore some reasons why a course may not be showing complete are doing it and what to do next.
Reasons for a locked test section in a courseIn this article, we explain the different reasons why a course test section can appear locked or inaccessible.
Why isn’t my e-Competency course showing as complete?In this article, we explain the reasons why an e-Competency course may not be showing complete.
Completed course status not reflecting in the stats and reportsIn this article, we explain why a course completion status may not be reflecting on the stats or reports.
Newly added course not available to completeIn this article, we explain some reasons why a newly added course may not be appearing on an account to complete.
Unable to assign a course to userIn this article, we explain the common reasons why courses can’t be added to a learner’s account and what to do.
Missing coursesThis article explains the common reasons why users may be missing courses and how to resolve them.
Stuck on a course or test pageIn this article, we explain how to move past a course or test page when it is stuck or not loading.
Course video stuck, frozen, or not loadingIn this article, we take you through the steps to overcome issues with videos that seem stuck, frozen, or not loading
Course not launchingIn this article, we'll take you through some common reasons why a course won't launch and how to overcome this.
Why has a course reopened?In this article, we explain the different reasons why a course can re-open for completion.
Course test page frozen after failing itIn this article, we explain what to do if a course end test page freezes after failing it.
Frozen or stuck e-Competency courseIn this article, we explain what to do if you're stuck in an e-Competency course.