There are several reasons why users may be missing courses. Check account details, job roles, and site assignments to ensure the correct courses are allocated.

First, check that the correct website URL is being used: elearningforyou.cplonline.co.uk or your company’s branded URL if applicable.

Courses are automatically assigned to users when their account is created. The assigned courses are based on the user’s job role and site location and include only the mandatory training required for those factors. If additional courses are needed, your company’s course allocation settings may need to be reviewed.

If a user has the wrong job role or site, update their details to ensure they’re assigned the correct courses for their position and location. Once updated, they will automatically be assigned the correct courses.

If a user is missing a mandatory course linked to their job role or site, first check with your learning and development team or head office for guidance. If you’re responsible for managing training allocations, review the automatic course allocation rules to ensure the missing course is included.

To add a course to a single user outside of the automatic course allocation, check with your learning and development team or head office first. If you’re part of the team responsible for training, you can allocate a one-off course to individual users

For help with courses that have been assigned but aren’t appearing, read more here.