If a course or test page is stuck or not loading, try the following tips to move past it and continue your learning.
Try these helpful tips:
Make sure you have clicked all required images, numbers, letters, or other interactive elements. These actions often unlock the next steps in the course.
Follow any specific instructions provided within the course carefully. Some sections may require dragging and dropping items or text to proceed.
If the above steps don’t work, try refreshing the page or closing and reopening the course. This can resolve temporary glitches.
Confirm you are using a compatible web browser (Google Chrome) or our mobile app (ELFY) and that it’s up to date. Older versions may not support all interactive features.
Check your internet connection. If you’re on a mobile device, ensure you have a strong Wi-Fi signal.
For help navigating course pages, check out this handy help guide.
If you’ve tried all these steps and still experience issues, please raise a support case.