When any changes or course completions occur in the system, please allow up to 2 hours for these updates to reflect in the Reports and Stats.
This includes the following actions:
Amendments to reports
Training records added to learner accounts
Completion of e-learning courses
Course allocation changes
Hierarchy updates
New sites added to the system. However sites will appear immediately on the Create User Form.
Learners added, removed, or reactivated
Job role changes
Newly added courses
Additional Information
There may be a slight difference in update times between users. If a colleague sees updates before you do, your view should reflect the changes shortly thereafter, still within the 2-hour timeframe.
Still Not Updated?
If it has been more than 6 hours and updates are still not visible, please raise a support case, and we will investigate further.