There could be several reasons why you're unable to find a newly added user on your stats and reports.
System update Time. It can take 2-4 hours for new users to appear on your stats and reports.
They are listed with the same job role as you. Those with the same job role usually sit at the same level in the hierarchy. If this is the case, you won't be able to see each other in the stats and reports.
They are listed with a job role that sits above you in the hierarchy. You won't be able to see those above you in the hierarchy.
They may have been deactivated since they were created.
If the user was created in the Admin Tool. Users are not automatically placed in the hierarchy. Follow the steps below to check the hierarchy of a user.
Search for a user account
Follow these steps to search for and locate a user.
Sign in to the Admin Tool.
Click Employees.
Search for the user.
If you can't find the user, they likely don't have an account set up. You can set up new users by following this guide.
Is the user account active?
In the top-right corner of the user’s account, look for the Active checkbox:
If it’s ticked, the user is active.
If it’s not ticked, the user is inactive.
Follow the steps in this guide to reactivate an account.
Check the user's hierarchy
Sign in to the Admin Tool.
Click Employees.
Search for the user, then click on it when it appears.
Click Config.
Click Hierarchy.
Click Parents.
If no parents appear in the hierarchy, that’s why the user isn’t visible in your stats and reports. You’ll need to add them to the hierarchy by assigning a parent. Find a user with the same job role and site, then add the same parent to your user.
Use this handy guide for step-by-step instructions to add a parent to a user.