Once an account exists, you can deactivate or reactivate it anytime. There’s no need to create a new account if the user already has one with your company.
Follow the steps below to reinstate an account.
Sign in to the Create User Form.
Click the Site drop-down, and click the site name.
Click User List.
Find the user.
Tick the box to the right of the user's name.
Click Confirm.
🤓Tip: Once reinstated, a user can access their account straight away, but it'll take 2 hours for them to appear back on the stats and reports.
Organisation hierarchy
Deactivating a user from a site will automatically remove them from the hierarchy. However, if the user is part of the organisation-wide hierarchy, you’ll need to remove them manually from that structure. To manage the organisation hierarchy, check out this handy guide.
Data imports
If you use data imports to update the system, adding and deactivating users automatically updates. For further information on this, read our handy article.