There could be a few reasons you can't see a user or site in the Create User Form. First, see if you can find the user or site by following the steps below;
Locate a user or site on the Create User Form
To locate a user on the Create User Form, it’s important to first select the correct site. If you don’t choose a site from the drop-down, the user may appear missing from the list. Once you’ve selected the site, follow the steps below to find the user.
Sign in to the Create User Form.
From the Site drop-down, select a site.
Click User List.
View the list to locate the user.
📌Tip: Click the top of a column to sort it alphabetically.
Can't find a user
If you can't locate a user in the user list, it could be one of the following reasons;
They don't have a site assigned to their account.
They haven't got an account.
They could be set up under a different name.
They are set up at a site that you don't have access to view.
The easiest way to check this is in the Admin Tool. If you don’t have access, ask a system administrator to check it for you.
Can't find a site
If you can't locate a site in the site drop-down, it could be one of the reasons below;
You're not set up to see the site. The organisation hierarchy will help overcome and manage this.
The site has been deactivated.
Create or edit an existing user
This handy guide will help you create or locate an existing user to edit their profile.