eLearning For You Help Centre

Users

Create and manage user profiles

Create and manage users

Create, transfer and deactivate users

Create and edit users with the Create User FormIn this article, we explain how to create, edit, and deactivate users in the Create User Form

De-activate a userIn this article, we explain how to deactivate a user so they can no longer access their account and no longer appear in stats or reports.

Reinstate a userIn this article, we explain how to re-activate a previously de-activated user.

Change a user's job role positionIn this article, we explain how to change a user's job role position.

Check and manage a user's start or end dateIn this article, we explain how to check and change a user's start or end date.

Change a user's account nameIn this article, we explain how to change a user's name.

Check and manage a user's siteIn this article, we explain how to check a user's site and amend it

Set up managers and adminsIn this article, we explain how to set up managers and admins, to ensure they're placed to see users and given the correct permissions.

Learn out to locate users and download user lists

View and download all usersIn this article, we explain how to download a list of all user accounts in the Admin Tool.

Understand and manage your heiearchy structure

An introduction to manage your hierarchyIn this article, we explain how the hierarchy works and how to manage it.

Manage your organisation hierarchyIn this article, we explain how to make changes to your organisation hierarchy.

Manage site hierarchy rulesIn this article, we guide you through checking existing Site hierarchy rules and how to amend or create new rules.

View your hierarchyIn this article, we'll show you how to view which users you oversee in the hierarchy.

Manage user permissions and access

Manage user permissionsIn this article, we explain how to apply system permissions to admins and managers

Set up and manage the automatic allocation of system permissionsIn this article, we explain what to do if you want to set up system permissions to be automatically assigned to certain job roles.

Create and manage job role positions

Create and set up new job role positionsIn this article, we take you through the steps to creating and setting up a new job role position.

Assign and manage roles to reflect a users employment status

Assign and cease a user's role statusIn this article, we'll show you how to assign and cease roles on a user's account.

Create and edit rolesIn this article, we explain how to create and edit role status'.

Find out more about how imports work

FTP or data import update timesIn this article, we explain what to do if user's aren't updating on our system as expected even after data has been updated on your files.

Troubleshooting

How to troubleshoot issues related to users

Unable to locate a newly added userIn this article, we explain what to do if you're unable to see a newly added user.

Single user missing from stats and reportsIn this article, we help you troubleshoot why you can't see a user on the stats and reports.

Can't find users or sites from the Create User FromIn this article, we explain what to do if you can't see user's or sites on the Create User Form.

Red or green error occurs when using the Create User FormIn this article, we explain what to do if you get a red or green error message in the Create User From.

Job role position missing from the Create User FormIn this article, we explain the positions list, why you're missing a position, and how to overcome this.