Skip to main content

An error message occurs when a new course or training record renewal is created

In this article, we explain what to do if an error occurs when you try to create a new course or training record renewal.

Donna Parker avatar
Written by Donna Parker
Updated over 2 months ago

To manage course and training record renewals effectively and avoid error messages, follow the guidelines below.

Check for existing renewals

Verify that no existing renewal is already set up before adding a new course or training record renewal. If you find one, delete the current renewal first, then add the new renewal period.

Site or job role-specific renewals

Delete any generic renewal rule currently in effect before implementing a site or job role-specific renewal. Once you've removed the generic rule, add specific renewals tailored to the job role or site.

Did this answer your question?