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An error message occurs when a new renewal is being added

In this article, we explain what to do if an error occurs when adding a course or training record renewal.

Donna Parker avatar
Written by Donna Parker
Updated over 2 months ago

To manage course and training record renewals effectively and avoid error messages, follow the guidelines below.

Check for existing renewals

Before adding a new course or training record renewal, verify that there isn't already an existing renewal set up. If you find one, delete the current renewal before adding the new renewal period.

Site or job role-specific renewals

If you want to implement a site or job role-specific renewal and there is a generic renewal rule currently in effect, you must first delete the generic rule. After this, you can add specific renewals tailored to the job role or site.

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